Operations9 min read
The 7-day pre-flight checklist for Aug 3
Seven operational checks for Google Play's August 3 chargeback cost change: ownership, evidence, reconciliation, alerts, response, support, and measurement.
July 28, 2026Read article
The Dispute Brief
Store dispute operations, without folklore.
Practical notes on refund abuse, evidence capture, representment, and the operational details that decide whether revenue stays recovered.
Risk9 min read
The 1% dispute-rate cliff
A measurable model for dispute thresholds, denominator risk, reporting lag, deflection, and Google Play account exposure.
July 24, 2026Read article
Evidence9 min read
Why you lose disputes you should win
A defensible dispute response begins at purchase time, when delivery, usage, identity, and consent can still be recorded as facts.
July 17, 2026Read article
Engineering9 min read
Review Refund API deep dive: schema, deadlines, evidence
A field-by-field engineering walkthrough of Google Play's chargeback review event, one-shot response API, evidence model, and failure boundaries.
July 14, 2026Read article
Economics8 min read
The real cost of a disputed $9.99 IAP after Aug 3
A transparent model for the cash debit, bank fee, consumed value, and operating work behind one disputed Google Play purchase.
July 10, 2026Read article
Policy8 min read
Google Play's Aug 3 chargeback policy: what actually changes
Starting with orders placed after August 3, 2026, Google Play will pass more chargeback cost to developers. Here is the confirmed policy, the new API path, and the operational work it creates.
July 8, 2026Read article